COOKIE NOTICE

INFORMATION ABOUT HOW WE USE COOKIES

Our website uses 6 cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Some of the cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

COOKIE POLICY

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your requirements. 

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Title

Cookie Name

 Purpose More Information

 

Strictly Necessary Cookie

AspNet.Consent

 

Used by the system to track consent from users for accepting cookies.

Expires/Max Age: 1 year

 

 

  

Strictly Necessary Cookie

.AspNetCore.Cookies

A cookie to store the following details of the current user:

- user’s email address;
- user’s first name; and 
- user’s last name.

It is used to identify a trusted user.

Expires/Max Age: Session

 

 

  

Strictly Necessary Cookie

ProfileCookie

A cookie to store the following tickit related information of the current user: 
- user first name;
- user last name;
- user ID;
- the current organisation ID the user has been logged into; 
- list of available user organisation for this user; and
- the privilege level of the current user’s organisation.

It is used by the system to identify the current user and provide the right features/functionality according to their privilege level. 

Expires/Max Age: Session

 

 

  

Strictly Necessary Cookie

ARRAffinity/ ARRAffinitySameSite

The purpose of ARRAffinitySameSite and ARRAffinity cookies is the same, to distribute traffic to the website on several servers to optimise response times.

The only difference between these two cookies are the SameSite attribute. ARRAffinitySameSite was introduced when Chromium-based browsers enforced the new SameSite policy in 2020. However, some old browsers do not support the SameSite attribute, and we use the cookie ARRAffinity for backward compatibility.

Expires/Max Age: Session

 

 

  

Strictly Necessary Cookie

.AspNetCore.Antiforgery.XXXXXXX

Used by the system to protect from XSRF/CSRF attacks.

Expires/Max Age: Session

 

 

  

Analytical Cookie

ai_user/ ai_session

Used by Microsoft Application Insights software to collect statistical usage and telemetry information. 

Expires/Max Age: Session

 

  

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

• Mailjet

If you use your browser settings to block all cookies (including essential cookies) you will not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 1 year.